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FAQs

In the following, we have compiled answers to frequently asked questions (FAQs) for you.

Stand Set-up

How high is the hall? What kind of floor loading and lighting does the hall in question have? You can obtain this information at Technical Information - Traffic Regulations - Service Partners.

A preliminary hall plan of Cleanzone 2018 can be found here.

The basic construction height is 2.50 m. If stands are higher than 2.50 m, the sides facing the neighbouring stands must be smooth and white. The upper edge of the lighting / advertising etc. must be kept within the maximum construction height. Any advertising must be kept at least 1 metre away from the border to the neighbouring stand.

The building heights at hall 5.1:
Stand size up to 30 sqm:
Hall 5.1: 4.00m

Stand size above 30 sqm:
Hall 5.1: 5.00m (Marginal niche on the south side 4.50m)

With stands that are open on one and two sides, 6 cm should be subtracted in each case from the stand-width stated, in order to obtain the clear inside dimensions.

Messe Frankfurt erects standard stand partition walls that are 2.50 m high with adjustable feet of up to 0.12 m in length. Please order these (free of charge) at the Shop for Exhibitor Services. If you have any questions or require any alterations, please contact standtrennwaende.cleanzone@messefrankfurt.com.

Please note that the stand walls must not be damaged (no nails, screws etc.).

Stands located in outdoor areas, temporary structures, mobile stands, two-storey stands, special mountings and special designs have to be approved separately and are subject to a charge.

Special designs include, for example:

  • stands that are more than 100 sqm in area
  • two-storey constructions
  • walls higher than 4 m
  • closed ceilings
  • platforms higher than 0.20 m
  • glass structures
  • moving components

Suitably scaled stand plans (e.g. 1:100) are to be submitted in duplicate for approval at the latest six weeks before construction begins and labelled in German or English. They should be submitted to:

Messe Frankfurt Venue GmbH
Technical Event Management
Ludwig-Erhard-Anlage 1
D-60327 Frankfurt am Main
technics@messefrankfurt.com

Special circumstances applying to the side of the stand bordering on the aisle
The stand construction must be made as transparent as possible if it borders on an aisle. A frontage with a layout that is up to 70% open is desirable. Long, enclosed stand structures bordering on aisles are not permitted. Please check the technical guidelines point 4.7.1. In the case of non-compliance we explicitly reserve the right to have modifications made onsite.

The hall supports are shown in the hall plan as black rectangles or circles. The supports are clad up to a height of 3.00 m with white coated chipboard (except Hall 11.0, which has no support cladding). The cladding must not be subjected to any loads, or damaged. You can find the exact measurements and the position of the support(s) in the stand sketch. The measurements refer to the support cladding.

Unfortunately, suspensions are not possible in Hall 5.1.

The hall managers’ offices are marked by pictograms. The hall manager is your first point of contact for all on-the-spot questions and can be reached by telephone under:
Hall 5: +49 69 75 75-6305
Here you will also receive the cabin keys for your stand if it is built by our stand construction company MFS Fairconstruction.

Arrival/Set-up and Dismantling/Parking Regulations

Regular Set up of Cleanzone at Hall 5.1

21 October 2018: 7 a.m. – 10 p.m.
22 October 2018: 7 a.m. – midnight
23 October 2018: 0 a.m. – 5 a.m.

Please note:
The entrance to the fairground is only necessary at the both set-up days via the check-in at the gate north!

On 22 October 2018 at 5 p.m. the carpet will be layed in the aisles - therefore from this time on you are only allowed to carry out set-up work on your stand space.

The dismantling of the Cleanzone in Hall 5.1.

24 October 2018: 4 p.m. – midnight
25 October 2018: 0 a.m. – 11 p.m.

Once the empties have been delivered, the fairground is opened to drive for trucks. The entrance is only possible via check-in at gate north.

For cars with a gross vehicle weight of up to 2.5 tons we make parking spaces available. There is a parking fee. Please make your reservation via Shop for Exhibitor Services at least 6 weeks before the start of the event. Orders placed after the order deadline may no longer be served.

For car trailers we set up chargeable parking spaces on the exhibition grounds; these must also be ordered via Shop for Exhibitor Services no later than 6 weeks before the start of the event.

Vans and lorries can be parked in the lorry park of Messe Frankfurt Venue GmbH, Rebstock Parking Area E and E1. There is also a parking fee for this. You do not need to reservate them.

Vehicles delivering goods are permitted to enter the fairground during the days of the fair for one hour (on the last day of the fair only until 2 pm). To ensure the time limit is observed, each driver leaves a deposit of EUR 100, which is not returned if the one-hour period is exceeded.

On our website you will find information on how to get there by car.

The City of Frankfurt’s low emission zone is located within the orbital motorway, which is marked off by the A5 Federal Motorway in the West, the A3 in the South and the A661 in the East. For vehicles belonging to the appropriate emissions group and the emissions sticker to go with it, it is possible to access the fair at any time. Vehicles without a sticker may also access the fair and exhibition centre via West Gate and North Gate. Coming from the A5, these can be reached via Motorway A648, taking the ‘Rebstock’ exit, or via the Katharinenkreisel roundabout.  

Check-in/Vehicle registration

There are two ways in which you can register your vehicle. You can register your vehicle in advance online, or you can register on site at Messe Frankfurt’s registration areas on the day you wish to enter. To do so, please follow the “Check-In” signs.

You will require the following information to register your vehicle:

  • Driver’s name
  • Driver’s mobile phone number
  • Hall and stand number
  • Exhibitor’s name
  • Vehicle plate number

You can order logistics services from Messe Frankfurt Logistics Services. You can reach Messe Frankfurt Logistics Services as follows:

Phone: +49 69 75 75-60 75
Email: logistics@messefrankfurt.com

If you registered online, you can print out your vehicle pass yourself. If you register on site, you will be given your vehicle pass at the gate where you enter Messe Frankfurt.

In the event that the vehicle plate number changes, please report to the registration area on the day you wish to enter. Personnel on site will update the information for you.

Registration can also be carried out without the vehicle plate number (it is not a required field). The missing vehicle plate number will be entered at the “Check-In”.

As soon as an unloading area becomes available at your exhibition hall, as the driver you will be sent an SMS text message containing your entry time and the corresponding entry gate.

No – in order to be able to obtain a parking pass for the exhibition grounds while the event is in progress, you must order a parking pass online from Messe Frankfurt’s Shop for Exhibitor Services.

If you have registered a MyAccount and used this to complete your online registration, your master data will be saved for subsequent registrations.

When you depart the exhibition grounds in your vehicle, you will give your vehicle pass to personnel at the gate, or they will simply scan it in order to register your departure.

No – a vehicle pass is only valid for one entry and exit.

The driver receives information via SMS text messages.

In order to receive notification of when to go from the registration area to the exhibition grounds, a mobile communication device is absolutely essential.

Services

If you have questions relating to your media entry, please contact:

Messe Frankfurt Medien und Service GmbH
Telephone +49 69 75 75-51 31
mediapackage.cleanzone@messefrankfurt.com

Your promotional material is available on our website www.cleanzone.messefrankfurt.com Here you will find free digital advertising materials with which you can easily attract a lot of attention to your trade fair presentation.

At the Medialounge you can hire a press compartment for your printed press materials. In addition to this, you can book an online-press compartment for textual and photographic materials, so you can present the media with your innovations.

If you would like to organise a press briefing at your stand or in a conference room at the Exhibition Centre, we can enter the date in our official list of press appointments. Apart from this, we can also help with organising a suitable conference room.

For further information please contact:
Kristin Klees
Telephone +49 69 75 75-56 72
kristin.klees@messefrankfurt.com

During the Cleanzone, wireless access to the Internet is available to you – as a registered user - free of charge throughout the fairgrounds. This service is suitable for accessing websites and occasionally checking and sending emails. Extensive Wi-Fi use throughout the fairgrounds may limit coverage at individual locations.

If you require guaranteed bandwidth, we suggest that you order Wi-Fi compatible products subject to a fee at the Shop for Exhibitor Services.

Please consult your contractual partner: Using the Shop for Exhibitor Services he can empower you to do one of two things: either he can set up an additional account for you so that you can order services on his behalf or he requests a separate account to be set up for you so that you can order on your own account.

We can lay an electrical socket for you via the hall ceiling or via the supply ducts in the hall floor to any point you choose in your stand. Here too you should use our Shop for Exhibitor Services.

Should you have any questions, and for a personalised offer, please consult:

Electricity Team
Telephone +49 69 75 75-66 70
electricity@messefrankfurt.com

Messe Frankfurt’s logistic service enables you to order forklift trucks, cranes and other technical equipment and deals with your full and empty freight containers, as well as the receipt, warehousing and delivery of your freight to your stand at the required time.

Forklift and crane services on the exhibition grounds can be ordered only through Messe Frankfurt and will be performed by the logistics partners. The same applies to the storage of empty and full freight containers during the event.

For advice tailored to your requirements please contact:

Logistics Team
Telephone +49 69 75 75-60 75
logistics@messefrankfurt.com

Via our Shop for Exhibitor Services.

Should you have any questions, please contact:

Stand Surveillance Team
Telephone +49 69 75 75-68 95
standbewachung@messefrankfurt.com

Via our Shop for Exhibitor Services.

Should you have any questions, please contact

Cleaning Team
Telephone +49 69 75 75-69 11
cleaning@messefrankfurt.com

Via our Shop for Exhibitor Services. Waste accumulating at the stand during the course of the fair is disposed of by the exhibition company. At the end of the fair, please place the bag containing the waste in the aisle. For larger amounts we ask you to order a waste container.

During the set-up and dismantling period you can dispose of special waste such as paints, lacquers etc, in the collection containers provided. For all other kinds of waste please order an appropriate container. Should you have any questions, please contact:

Waste Disposal Team
Telephone +49 69 75 75-69 11
waste@messefrankfurt.com

Advertising before, during and after the Trade Fair

Advertising Services – your specialist for advertising. We make brands visible. 

Your contact:
Angela Krohne
Telephone +49 69 75 75-5285

angela.Krohne@messefrankfurt.com

www.advertisingservices.messefrankfurt.com

Your contact:

Accente Gastronomie Service GmbH
Telephone +49 69 7 56 02-0
info@accenteservices.de

You will find an overview of the catering offer here: www.accenteservices.de

Please note that entry permits for other caterers basically require prior approval and are subject to the payment of a fee.

Your contact:

Accente Gastronomie Service GmbH
Telephone +49 69 7 56 02-0
info@accenteservices.de

Your contact to talk to in this case is:

Astrid Hegenbart
Telephone +49 69 75 75-57 78
astrid.hegenbart@messefrankfurt.com

You are welcome to take advantage of our hotel contingent at Meininger or Motel One. You can also use our online hotel reservation service: www.frankfurt-tourismus.de

Your inquiries contact:
Tourismus + Congress GmbH
Telephone +49 69 21 23-88 00
info@infofrankfurt.de

Exhibitor passes/Parking vouchers/Set-up and dismantling passes/Admission ticket vouchers

Set-up and dismantling tickets are available for download our portal Ticket Services for Exhibitors, at Shop for Exhibitor Services. Print out the cards yourself in the required number. Please enter a first and last name of your assembly and dismantling helpers for each card. Access to the exhibition grounds is only possible with a fully completed card.

The exhibitor passes can be acquired from our Shop for Exhibitor Services or can be purchased at the fair itself. Depending on the stand size, each exhibitor receives a free number of exhibitor passes - the number is displayed in the Shop for Exhibitor Services.

The exhibitor passes are valid only for the duration of the event. They entitle the holder to enter the exhibition grounds / the halls as a rule one hour before the official opening times. These passes are intended solely for the exhibitors and the stand personnel; they must not be passed on to visitors.

Visitor vouchers are available to your customers free of charge and in unlimited quantities. In the portal Shop for Exhibitor Services, you can create visitor vouchers - even during the event - and invite your customers directly by e-mail or download coupon codes for self-delivery.
Ticket Hotline:
+49 69 75 75 51 51
etickets@messefrankfurt.com


New this year is the discount on 2-modules conference Tickets for exhibitors. As an exhibitor of Cleanzone, you have the opportunity to invite your customers to the Cleanzone Conference with a discount. You can obtain the necessary discount codes directly from the Cleanzone team.
Your contact:
Telephone +49 69 75 75 - 68 88
cleanzone@messefrankfurt.com

Parking vouchers can be ordered via our Shop for Exhibitor Services. They will be sent to you by post at the latest 3 weeks before the fair.

Your contact if you have any queries:

Fraport AG – HVM-PV Park-Service Messe
Telephone +49 69 69 07-44 54
park-service@fraport.de

Exhibitors who have rented a fully equipped stand will receive the included parking ticket by post approx. 6 weeks before the event.

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